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GDPR Complaint Policy

dnbspotlight.com
Effective Date: [17/02/2026]
Contact Email: info@dnbspotlight.com

1. Introduction

At dnbspotlight.com, we are committed to protecting your personal data and respecting your rights under the General Data Protection Regulation (EU) 2016/679) ("GDPR").

This GDPR Complaint Policy explains how individuals may raise concerns or complaints regarding the processing of their personal data and how we handle such complaints.

2. Who Can Submit a Complaint?

You may submit a GDPR complaint if:

• You believe we are processing your personal data unlawfully
• You believe your data protection rights have been violated
• You are dissatisfied with how we responded to a data subject request
• You believe your data has been mishandled or inadequately protected

3. How to Submit a Complaint

All GDPR-related complaints must be submitted in writing.

Please email your complaint to:

Email: info@dnbspotlight.com
Subject Line: GDPR Complaint

To help us process your complaint efficiently, please include:

• Your full name
• Contact information
• Description of the issue
• Relevant dates
• Any supporting documentation
• Details of previous correspondence (if applicable)

4. Complaint Handling Process

Upon receiving your complaint:

1. Acknowledgment
   We will acknowledge receipt of your complaint within 5 business days.
2. Review & Investigation
   We will investigate your complaint, which may include reviewing internal processes and contacting relevant personnel.
3. Response Timeline
   We will provide a formal response within 30 days of receiving your complaint.
   If the matter is complex, we may extend this period by up to an additional 60 days, as permitted under Article 12 of the GDPR. You will be informed if an extension is required.
4. Resolution
   If your complaint is upheld, we will take appropriate corrective action promptly.

5. Your Right to Escalate

If you are not satisfied with our response, you have the right to lodge a complaint with your local Data Protection Authority (DPA).

You can find your relevant supervisory authority via:

• The European Data Protection Board

Filing a complaint with us does not affect your right to seek judicial remedies.

6. Confidentiality

All complaints are handled confidentially. Information provided will only be used for the purpose of investigating and resolving your complaint.

7. Record Keeping

We maintain records of GDPR complaints to:

• Ensure accountability
• Improve internal data protection practices
• Demonstrate compliance with GDPR obligations

Records are retained in accordance with our data retention policy.

8. Updates to This Policy

We may update this GDPR Complaint Policy from time to time. The latest version will always be available on dnbspotlight.com.